Where do I find information on the Dual Switch Controller?
If you are experiencing an issue with your Dielectric dual switch controller, you’ll find a great troubleshooting video in the video area of Technical Resources section of our website. You can also download a PDF of the controller manual from the Manuals section of the website.
Who do I contact for Dehydrator support?
For support, please contact RadioDetection at 1-304-725-1050.
Where & how do I lift my antenna?
This is a critical question and varies per antenna. A User’s Manual should have been supplied with the antenna shipment. You can also find some of these manuals on the Dielectric website, Technical Resources – Dielectric. If you do not find here, please contact our Technical Support at 1.800.341.9678.
RFHAWKEYE – What exactly does this do & how do I interface with it?
Great question! You can learn about this innovative solution for RF transmission system monitoring by downloading this comprehensive RF HAWKEYE® white paper. Also, feel free to contact our Sales Team.
Does Dielectric line interface correctly with Myat / ERI line?
Manufacturers’ transmission lines are not all compatible. Please reference the Transmission Line IB, which highlights the different line sizes viewing or downloading this transmission line manual.
Is my antenna pressurized?
There is a good chance it is, as it’s a design philosophy we follow here. For information on specific antennas, please look at the Manual section of the website Technical Resources – Dielectric.
I need support on an RF Scout
Please give Burk a call at 978-486-3711, or email at support@burk.com.
Is the 50000 series switch still supported?
Production of the 50000 series switch stopped in 2011, it was replaced with the 60000 series switch. As of 2020, Dielectric no longer provides technical support for the obsoleted 50000 series switches.
Can my antenna be used at a different channel or frequency?
Some of our antenna product lines are broadband and can be used at any channel it the band of operation, but most a channel or frequency specific. The best way to know is to consult our factory by calling 1.800.341.9678 for technical support.
Can I get electrical and mechanical specification data on my antenna?
Yes. If your antenna has been manufactured in the last 30 years, the specification data should be in our records. Please contact the technical support line at 1.800.341.9678 and we would be glad to help.
What is the recommended rigid coaxial line length for my channel?
The recommended line lengths for each channel can be found on page 6 of the “Rigid Coaxial Transmission Line” Instruction Manual found under Technical Resources on the website
